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How to access and troubleshoot webinars and product training

by Intuit• Updated 8 months ago

We offer pre-recorded training videos for ProSeries, Lacerte, and ProConnect Tax. These videos walk you through common inputs to complete tax returns, as well as how to navigate the programs.

If you'd like to review the training videos available for ProSeries or Lacerte:

Sign in to My Account.
From the left of the screen, select Training ⮕ Videos & docs.

If you'd like to review the training videos available for ProConnect Tax

Log into ProConnect Tax.
Select ⮕ Training portal

For live webinars:

We offer free live and recorded webinars for ProSeries, Lacerte, and ProConnect Tax. You can attend live webinars for CE credits, or watch recorded sessions on your schedule.

See offerings on our webinar training page.

Troubleshooting unexpected behavior when accessing webinars

Webinar doesn't launch after selecting Attend Now

If a pop-up blocker is enabled in the web browser, the webinar will be prevented from launching
For browser-specific steps to disable a pop-up blocker, click here

I'm in the webinar but unable to see the slides or the slides aren't changing

Refresh the webinar by selecting F5 on your keyboard
If the problem isn't resolved, close and relaunch the webinar
It's also recommended to close all other programs running on the computer while attending the webinar
If you're still unable to see the slides or slides don't change, you may need to clear the cache and cookies in your web browser. Select an option here for browser-specific steps:

I'm in the webinar but unable to hear the audio

Confirm the start time of the webinar. Audio and video won't begin before the start
Make sure your computer speakers are working and the volume on your computer is enabled
Refresh the webinar by selecting F5 on your keyboard
If you are still unable to hear, you may need to clear the cache and cookies in your web browser. Select an option here for browser-specific steps:

If attending a recorded webinar, audio commences when the webinar starts

For a list of additional concerns and troubleshooting steps, see our attendee help guide

How do I download my certificate from the virtual conference?

For the best experience, login to the Virtual Conference using Google Chrome.
If needed, use the link below to watch a video on how to download certificates from our Virtual Conference environment.
- How to Download Virtual Conference Certificates

Lacerte Tax 2019Lacerte Tax 2020Lacerte Tax 2021ProConnect Tax OnlineProSeries Basic 2019ProSeries Basic 2020ProSeries Basic 2021ProSeries Professional 2019ProSeries Professional 2020ProSeries Professional 2021

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