Tax returns or documents are not printing to DMS
The return or document doesn't appear when printing to DMS, and there's no error message indicating that there's a problem.
DMS may print using the tax program, but not when selecting the DMS PDF Printer with another program. The DMS window prompting which folder to save in won't show up.
Common solutions
Run Lacerte PDF Repair Tool and DMS Printer Repair from Lacerte Tools Hub
- Type "control panel" in the Windows search box in the taskbar.
- Select the Control Panel.
- Select View devices and printers.
- Right click on the DMS PDF Printer and choose Remove.
- Windows will stack printers with similar drivers, so you may need to right-click on another printer to find DMS.
- Browse to C:\Program Files (x86)\Intuit\DMS\ and run the DMSSetup.exe file.
- This will repair the DMS program and reinstall the PDF Driver.
If these steps do not resolve your issue, continue to the next set of steps.
- Type "control panel" in the Windows search box in the taskbar.
- Select the Control Panel.
- Select View devices and printers.
- Right-click on the DMS PDF Printer and select Printing Preferences.
- Windows will stack printers with similar drivers, so you may need to right-click on another printer to find DMS.
- Click the Destination tab.
- Make sure that File System is selected and then click the Options button.Â
- Change the Default directory to C:\Users\[user name]\AppData\Roaming\DMSTemp.
- Other paths will work as long as all users have full access to the folder, it isn't under a specific user, and it isn't under any protected system folders, such as Program Files and Windows.
- Click OK.
- Click on the Configuration tab, uncheck Preview the Document, and then recheck it.
- On the new window that opens select DMSPRNT and then click Open.
- DMSPRNT.EXE is located in C:\Program Files\Intuit\DMS.
- Click OK and print to DMS again.
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