You'll receive an SR# if the Service Request was sent correctly. Once this challenge has been completed, you'll receive a response via email. The turn around time will vary based on complexity.
This isn't an additional means of support. This option allows you to share your reference documents, display calculation differences, etc. to challenge the program's calculations. This submission will be responded to via email once development has the opportunity to review and provide a determination. Make sure your contact information, including email address, is current.