When attempting to sign into Lacerte, an error message indicating "Sign in Completion Failed. Remote name could not be resolved" appears.
It also will include the address that could not be resolved, typically oauth.platform.intuit.com
What causes this?
This issue will occur when your Domain Name Server (DNS) does not have an up to date IP address for the web address.
When this happens, your computer is unable to locate the destination. If the destination is one of our login servers, you will be unable to sign into Lacerte.
Intuit uses Amazon Web Services, so while it is not an often occurance, ocassionally our IP address may change and cause these errors if the DNS are not updated immediately.
How do I fix it?
Most firms use the DNS that is included with the Internet Provider. Internet Providers have processes in place to update the DNS with the new IPs.
We cannot say how long until a given provider updates their DNS, however generally it would be withing a couple of days of the change.
There are a couple options available that you or your IT tech could perform: