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How to resolve ProConnect Tax diagnostic Ref 9843 and Ref 9844 - Form 8453-EO must be attached

SOLVEDby IntuitUpdated July 06, 2023

This article will help if one of the following e-file critical diagnostic is generating:

  • e-file: PDF attachment: A PDF of the signed Form 8453-EO must be attached to the return, when not using the e-file PIN signature option. Using an e-file PIN signature option to electronically sign the return eliminates the need to scan and attach a PDF copy of Form 8453-EO. (ref. #9843)
  • Extension: PDF attachment: A PDF file of the signed Form 8453-EO must be attached to the extension, when not using the e-file PIN signature option. Using an e-file PIN signature option to electronically sign the extension eliminates the need to scan and attach a PDF copy of Form 8453-EO. (ref. #9844)

These diagnostics will generate if:

  • The PIN signature option hasn't been setup.
  • Form 8453-EO is generating (e-file PIN signature is suppressed).

To set the PIN signature option per client file:

  1. From the Input Return tab, go to General Electronic Filing.
  2. Locate the Paperless Filing-Overrides section.
  3. Enter a 1 in e-file PIN signature: 1= when applicable, 2= suppress [Override].

To attach a signed copy of Form 8453-EO:

  1. From the Input Return tab, go to General Electronic Filing E-File Attachment in the top right.
  2. Attach PDF.
  3. Select Browse Files and locate the scanned PDF.
  4. Select the document and select Open.
  5. Enter a 1 or 2 in 1=Form 8453-TE (990/EZ/PF, 990T, 4720), 2=Form 8453-TE (8868)

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