Signing in to My Account for ProSeries

This article will help you sign in to your Intuit My Account dashboard. See Managing your information with My Account for ProSeries for steps to common questions on using My Account.

Table of contents:

To sign in to My Account for ProSeries:

1. Click My Account to open the sign in screen.
2. Enter your Email or user ID.
3. Enter your Password.
4. Click Sign In.
5. If your login is associated with multiple Customer Account Numbers, you'll see a Select an Account screen. Click Select on the account you need to access.

Back to Table of Contents

Forgot your user ID or password?

If you have trouble signing in or think you have forgotten your user ID or password see Resolving sign in problems when signing into My Account.

Back to Table of Contents

If you're locked out of your account:

If you receive a message indicating your account is temporarily locked, that lock will automatically expire 15 minutes after your last login attempt. Once the lock has expired, you can attempt to sign in again.

Back to Table of Contents

How do I change my user ID or password before it expires?

If you just need to update your user ID or password, you can do it from Intuit Account Manager.

1. Sign in to the Intuit Account Manager.
2. Select the Sign in & security menu.
3. Select the User ID, Email Address, or Password section.
4. Make your changes.
5. When you're done, select Save.

Back to Table of Contents

Why am I being asked for an identification code and where do I find it?

Any time you access your account from a new computer or device, or update your account sign-in information (such as username, password, or email address), you may be asked to enter an identification code that is sent to the email or mobile phone currently listed in your account. This additional measure helps to ensure that it is really you who is changing your information.

Back to Table of Contents

What kind of security does ProSeries employ?

Your protection and the security of our products remains our top priority. We have a team of dedicated technologists and data scientists who work around the clock to continually improve our processes and ensure our products have industry-leading protection every time you sign in.

Our security measures include:

• Implementing multi-factor authentication (MFA). MFA allows us to verify that someone is the account owner when attempting access.
• Sophisticated data analytics and risk models developed by fraud data scientists to help us better prevent and detect fraud within our product.
• We also send an identification code to your email or mobile phone listed in your account when you sign in from an unrecognized device or make changes to your account sign-in details.

Back to Table of Contents

Related topics:

• “Oops, something went wrong” or “Hmm, that didn’t work” error when attempting to sign in