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Customer service and technical supportImage Alt TextSee hours of operation here.
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A black and white photo of a street light.Monday - Friday, 6:00 am - 3:00 am (PT)

(Extended hours for Tax season)

Digital Assistant is now available

Tired of waiting on hold? ProConnect has launched Digital Assistant, which you can access by going to PCG--UI_PTO_navbar-help.png on the upper-right, and selecting Assistant.

Click here to try it now

  • The Assistant helps you find answers to common tax and product questions. Interacting frequently with the Assistant speeds up its learning process, allowing us to more quickly enhance the available content.
  • To get to support options from the Assistant, select Contact ProConnect Tax Support. The Assistant will then show you the available options.
  • Select your Return Type, and you'll see the available contact options along with their estimated wait times.
    • Callback – Enter a direct callback number, and an expert will call you sround the estimated time. Callbacks are first in, first out.
    • Chat – Connect to a live expert via chat within the same window.

The Assistant can be accessed 24/7. Callbacks and Chat are available within our normal support hours. For more info, see here.

Stay up to date on what's current! Bookmark the ProConnect Hot Topics page using CTRL+D.

Hours of operation

Regular hours of operation OpenClose
Monday through Friday6:00 AM5:00 PM

*All hours listed are in Pacific Time and all hours are subject to change without notice.

Holiday hours

Friday before Memorial Day
Friday, May 24, 2024
6:00 AM3:00 PM
Memorial Day
Monday, May 27, 2024
Day before Juneteenth
Tuesday, June 18, 2024
6:00 AM3:00 PM
Wednesday, June 19, 2024
Day before Independence Day
Wednesday, July 3, 2024
6:00 AM3:00 PM
Independence Day
Thursday, July 4, 2024

Additional information:

Based on the wait times, you may be offered a callback request. This feature will allow you to hang up and continue working while we keep your place in line and call you back when it's time. By selecting this option, we will ask you to verify or enter a direct phone number to return your call. If we miss you, we'll leave a voicemail with further instructions to reach us again.

Verified 5-13-2024 CD

We offer a wide variety of help and support options for you to choose from, including (24/7) self-service support. Answers to many common questions and issues may be found in the help features within our programs and on this website. For more information, visit ProConnect Tax Community and Support Page.

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