Intuit HelpIntuitHow to contact ProConnect Tax for help
by Intuit•36• Updated 5 days ago
| What are you looking for? | Contact | Hours |
|---|---|---|
| Trending topics | Hot topics for ProConnect | 24/7 |
| Find help answers, request a phone callback, or chat with support | Digital Assistant | Assistant is available 24/7 but callbacks and chats are available during operating hours below. |
| Support & Renewing your software: For customer service and technical support, and to renew your ProConnect Tax. |  | See Tax season hours of operation below. |
| Purchasing ProConnect Tax : To purchase ProConnect Tax , click Buy now or visit our our website to learn more. For more detailed information talk to our sales team. |  | See Tax season hours of operation below. |
*All hours listed are in Pacific Time and all hours are subject to change without notice.
Regular hours of operation
| Regular hours of operation | Open | Close |
| Monday through Friday | 6:00 AM | 5:00 PM |
| Saturday | Closed | Closed |
| Sunday | Closed | Closed |
Holiday hours of operation
| Holiday | Open | Close |
|---|---|---|
| Friday before Labor Day Friday, September 4, 2026 | 6:00 AM | 3:00 PM |
| Labor Day Monday, September 7, 2026 | Closed | Closed |
| Columbus Day Monday, October 12, 2026 | 6:00 AM | 6:00 PM |
| Veteran's Day Wednesday, November 11, 2026 | 6:00 AM | 5:00 PM |
| Day before Thanksgiving Wednesday, November 25, 2026 | 6:00 AM | 3:00 PM |
| Thanksgiving Thursday, November 26, 2026 | Closed | Closed |
| Day after Thanksgiving Friday, November 27, 2026 | Closed | Closed |
| Day before Christmas Eve Wednesday, December 23, 2026 | 6:00 AM | 3:00 PM |
| Christmas Eve Thursday, December 24, 2026 | Closed | Closed |
| Christmas Day Friday, December 25, 2026 | Closed | Closed |
| Day before New Years Day Thursday, December 31, 2026 | 6:00 AM | 3:00 PM |
| New Year's Day Friday, January 1, 2027 | Closed | Closed |
| Friday before Martin Luther King Jr. Day Friday, January 15, 2027 | 6:00 AM | 3:00 PM |
| Martin Luther King Jr. Day Monday, January 18, 2027 | Closed | Closed |
| President's Day Monday, February 15, 2027 | 6:00 AM | 6:00 PM |
| Friday before Memorial Day Friday, May 28, 2027 | 6:00 AM | 3:00 PM |
| Memorial Day Monday, May 31, 2027 | Closed | Closed |
| Day before Juneteenth Thursday, June 17, 2027 | 6:00 AM | 3:00 PM |
| Juneteenth Friday, June 18, 2027 | Closed | Closed |
| Friday before Independence Day Friday, July 2, 2027 | 6:00 AM | 3:00 PM |
| Independence Day Monday, July 5, 2027 | Closed | Closed |
*All hours listed are in Pacific Time and all hours are subject to change without notice.
Using Digital Assistant
Tired of waiting on hold? Use the ProConnect Tax Digital Assistant, which you can access by going to 
on the upper-right, and selecting Assistant.
Click here to try it now
- The Assistant helps you find answers to common tax and product questions. Interacting frequently with the Assistant speeds up its learning process, allowing us to more quickly enhance the available content.
- To get to support options from the Assistant, select Contact ProConnect Tax Support. The Assistant will then show you the available options.
- Select your Return Type, and you'll see the available contact options along with their estimated wait times.
- Callback – Enter a direct callback number, and an expert will call you around the estimated time. Callbacks are first in, first out.
- Chat – Connect to a live expert via chat within the same window.
The Assistant can be accessed 24/7. Callbacks and chat are available within our normal support hours. For more info, see here.
Additional information:
- If you need help, you can call or chat in with us directly, or take advantage of our self-help options with the Intuit Accountants Community.
- To renew your ProConnect Tax product, follow the steps in this article.
- ProSeries support, see: How to contact ProSeries for help
- Intuit Practice Management is now supported by Karbon. For Support, go to https://help.karbonhq.com/en/ or reach out to support@karbonhq.com
Based on the wait times, you may be offered a callback request. This feature will allow you to hang up and continue working while we keep your place in line and call you back when it's time. By selecting this option, we will ask you to verify or enter a direct phone number to return your call. If we miss you, we'll leave a voicemail with further instructions to reach us again.
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