Why is Lacerte rejecting tax return after the new IP Pin has been entered on Dependents Screen 2

[JTW54]

The individual tax return was filed and rejected due to someone claiming two of the dependents on another return.  My clients have always been the rightful parents that claim them.  My clients then immediately applied for a Identity Protection PIN.   I received the PIN for each dependent and checked the dependents names, social security numbers, and date of birth.  I entered the IP PIN in the dependent screen for each of the dependents and processed the return, then e-filed again. 

The return was still rejected and the diagnostic in Lacerte did not give me a new reason for the rejection.  The diagnostic in Lacerte indicated that an Identity Protection PIN would be required.  

I may have to file a paper return but would rather not.  Can anyone tell me if they have ran across this same problem.  Is there another way to e-file?  Will this also be a problem for next tax season? 

Any comments would be appreciated.  

Thank you

[rbynaker]

Have the taxpayer get an IP PIN and try again.

[Karl · Accepted solution]

The primary taxpayer needs the IP PIN for efile to go through this year on already-claimed dependents, not the dependents.

Getting the dependents IP PINs is a great preventative step for next year so the wrong parent can't claim them going forward, but it won't solve your issue for this year.

[JTW54]

Thank you Karl,

I will have taxpayer apply to the the IRS for the IP Pin.  Is it just the taxpayer and not the spouse that needs the IP Pin to successfully  file the return?  

[Karl]

I think it's just the primary taxpayer. IME, I had the spouse try it and it didn't work until we had the taxpayer get one.

So I don't know for certain if it would have worked with just the taxpayer, but I'm guessing it would have.

[JTW54]

Thanks a bunch!