NYS error and efile fail due to update - to many characters on billing screen

[ljr]

What did you people do? You can't even figure out that you input to many characters on a line and it is making it all fail. Every return done before today that was waiting for signature and that I filed failed. I have time to fix your new error??????

[kareniadieguez]

I'M EXPERIENCING THE SAME ISSUE TODAY. ALL MY FORM 1040 RETURN ARE BEING REJECTED WITH THE ERROR CODE r0000-900-01 WHILE MY 1120 AND 1120 S RETURNS ARE TRANSMITTING SUCCESSFULLY. everything WAS WORKING FINE EARLIER IN THE SEASON, AND THIS STARED TODAY. IT SEEMS LIKE A SYTEMEN WIDE ISSUE

[IntuitKate]

Hi @ljr and @kareniadieguez  We'd like to take a closer look at what's going on for both of you. 

For this type of issue, the best next step is to connect with ProSeries Support directly. They are be able to remote take a look and get it reported if need be.

[ljr]

I hope so since I just spent the last 30 minutes trying to fix the error on over 75 returns and efiling them now. Every return done and out for signature before yesterday that comes back will now have to be fixed if it is a NY return. 

Note: It doesn't show up as a red error either 

[taxman42]

Yep some horrible programmers and even worse support. This season has been the worst I've seen in over twenty years.

[taxman42]

Do they not check their updates for errors BEFORE they release them???? They create a ton of extra work for us..... 

[kareniadieguez]

Thank you for your response. I will be contacting ProSeries Support to have this reviewed.

[lbones]

Same issue.  Having to submit returns one at a time.  Time consuming at the end of the filing season.

[sjrcpa]

Do they not check their updates for errors BEFORE they release them????

Obviously not.

They let the users find the errors.

[kareniadieguez]

Update: I was just able to e-file successfully. Seems like the issue is fixed.

[ljr]

it is not fixed - some returns the red error shows up sometimes it does not. If you run error review it will bring it up. 

I'm manually checking and fixing every NY return coming back before I efile each night. Preparers are fixing on the returns they are currently working on. 

[taxman42]

It'll be fixed AFTER April 15th. Just horrible programming and support

[lbones]

I have to recheck every NYS return prior too filing.  It seems that this should be a simple fix!!

[taxman42]

Intuit doesn't care. They already have our money. [removed by moderator]

[ljr]

programmers: delete the word TOLL and it has the correct number of characters 

[Louis1]

It's still not fixed. Intuit fails at support again. 

[ljr]

yup still not fixed - this should be an easy fix

[IntuitKate]

 Hi @ljr  We know how disruptive it is when things don’t work as expected. Since this community is designed for peer-to-peer resource sharing, our technical team doesn't monitor these threads for troubleshooting. 

We do need you to reach out to our Support team directly, even if you’ve already shared the details here. 

Our support specialists need a formal ticket to actually investigate the behavior you're seeing. They have the tools to determine if it’s a quick fix, a change in instructions, or a potential defect and whether it’s one we’re already reviewing or a brand-new issue we need to get reported.

Reporting it through the proper channel ensures your specific case gets documented and addressed by the people who can fix it.

Please contact ProSeries Support so we can take a closer look and get this properly documented. 

[taxman42]

We are already getting less done because of this. I personally don't have time to deal with support. Why can no one here forward this or create a ticket for this problem?? This is foolishness. Geeze

[ljr]

you took the words out of my mouth - I'm already doing double work - you moderators are reading this can't you make a support call? 

[IntuitKate]

Thank you for bringing this to the Community. It is a known issue and our development team is looking into it.  You will receive updates via email.   Here is the confirmed workaround until it is fixed: Reduce the number of characters on the Client Billing worksheet to remove the error or disable error checking when e-filing the return.  

[ljr]

we all figured the work around out a week ago but thank you 

[taxman42]

Maybe the programmers should reduce the number of characters, so we don't have to for every single return we do???????