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not showing withholdings on w-2s. not showing two year info. i updated and rebooted.

Level 2

something hinky is happening on a few taxpayers.  not showing updates on certain forms.  but none of the witholding on the three w-2's are showing as credits or payments.  i've updated and rebooted my computer.  I can't sit on hold for an hour.  The customer service stinks.  They know nothing about taxes or the program.  

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