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Multiple Problems/ Files Cannot Open/ Program Crash/ DMS Not Working DocuSign Off & On Working / No Reliable Tech Support

Jessie Singh
Level 1

We are using ProSeries since 1994 (In was Different Names Changed Over the Period)

This year we have more Problem due Program Bugs, some of them I read about Ca Unemployment Adjustment, SSA Benefits etc

We are facing biggest Problem Files completed and does not open 

Tech Support spent 2 hours more advised ProSeries User to recreate file 

It is not easy when multiple files COREPUTED

This not happening with us COUPLE more Tax Professionals

DMS

We can not Change file Names; Can not Create New files, DMS Does not allow/ accept any file coming from ProSeries

DocuSign Some Time Work Some Time Does not work.

We do not Post Problem in the Past. this is first time because too much Painful to use a Program This Year 

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