How to correct "Return not transmitted" Error

[nishaj]

While e-filing a federal tax return, I am getting a message "tax return not transmitted" and cannot e-file the tax return.  

[Just-Lisa-Now-]

Will it successfully Convert if you do that in a separate step first?  

[nishaj]

No. I tried that!

[Just-Lisa-Now-]

If it wont Convert, it wont Transmit....If youve ran through REVIEW in the Client file and nothing shows up in the Diagnostics, I would close ProSeries then go to the Windows Start menu, fine ProSeries 2024 and run REPAIR UPDATES

[nishaj]

It's converting successfully but it's not transmitting.  I run repair updates but still not transmitting.

[mwaintman]

Hi Im getting the same error with 3 clients. Were you able to resolve this problem?

[nishaj]

Please call Proseries support.  They updated my profile, and the issue resolved.

[mwaintman]

Do you know what  Proseries did, because Ive spoken with them several times and they say they've done everything they could do.

Part of the problem is that I work on a network drive, so proseries says to speak with the network people, but they say they've also done everything they could do.

[nishaj]

Don't know what they did.  I am in a standalone system.