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How do I recover my license after my computer crashed af

lstrouse
Level 1

after updating, my program crashed. had to get a new computer. Programs were transferred, but I now do not have the licenses I paid for. The live person did not help. I tried all 4 steps for the 4-0 error code. What do I do now?

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2 Comments 2
IntuitKate
Moderator
Moderator

Hi @lstrouse Thank you for posting and letting us know about the issues you're having with the license error code.  If you've tried all the steps here: How to resolve ProSeries failure to license error code 4-0,  then we'd recommend reconnecting with Support and letting them know that this has not been resolved for you yet. 

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Terry53029
Level 15
Level 15

Try choosing tools from top menu, then License products