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- can't login - Your firm administrator needs to grant you access
can't login - Your firm administrator needs to grant you access
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PepeRoni
Level 2
03-21-2021
10:59 AM
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I can't login in Proseries, getting following message: "Your firm administrator needs to grant you access". I'm the firm/administrator, only 1 user, and using the same laptop for years. I've been using Proseries for weeks without any issue until today. I think I updated the products 3-4 days ago.
Any ideas how to fix this issue.
Notes:
- I tried an online recommendation to modify the protax20.exe file but it did not work.
- Any thoughts about re-installing Proseries in other computer having no accces to backup functionality?
Thanks.
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