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Accessing right network through icon

Level 3

Tonight I clicked on the Right Network icon to go into my 2020 software, and received a message and prompted for a password that my credentials to connect to XXXXXX.rightnetworks.com did not work.  Please enter new credentials. 

I entered my Right Network password (which works on their website) but I kept getting response that the login attempt failed. There is no link to get password help. How do I recover or reset? I have been on hold with ProSeries help for over 40 minutes.

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