Why would I be losing previous years' clients from my homepage.?

Forum|Forum|5 years ago
March 5, 2021
6 replies
19 views

I have lost 3 clients from my home page in the last few days. I have to start from scratch entering their information. I don't have 2 years comparison nor history for them either. It is like they never were. What the heck is going on?

ProSeries Professional

This topic has been closed for replies.

T

timmurray

Level 4

Are you trying to open a ProSeries tax file through your network, away from your main computer with HomeBase? That can confuse HomeBase.

Tim

caroljoAuthor

Level 5

No, I am using only one computer. I am a one person tax preparer. No one else has access to my computer. The files are just gone. I have to start over just like a new client. Thank goodness the ones I have lost are pretty simple ones with no depreciation schedules, but I am really afraid this might happen with some of my more difficult ones. So far I have only lost 3 and they were all new ones that I did in 2020 for 2019 taxes. The first one I lost was on March 2. Now 2 more since then. This is getting scary.

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