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Level 2
December 7, 2019
Solved

Why is ProSeries not able to transmit now to IRS when other softwares are at least put in queue?

  • December 7, 2019
  • 22 replies
  • 91 views

I've used ProSeries for 8 years and it used to not be the very last software to go live with the IRS.  We used to be able to send during the two weeks prior when IRS starts accepting through the HUB program.  I understand not all forms are available but I’m near a large university and most my clients this time of year are simple college students with just w2 income. Frustrating to have them calling every day saying their friends returns are being accepted. Would be nice to at least get them in queue but can’t until final release comes out then have to go in every return and update after release before sending which is very time consuming. Is there a way to bulk update returns after last updates instead of having to go in to every return and run diagnostics before submitting?

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Best answer by IRonMaN

The good news is, you were able to get that same speech from last year in a few days earlier this year.  Based on seeing the same speech, I'm guessing that last year's speech didn't change anything.  Can we plan on seeing you about this time next year since I really don't think anything is going to change?

22 replies

Just-Lisa-Now-
Intuit Community Champion
December 7, 2019
Yes, TurboTax is holding returns in queue until IRS opens on the 28th.   IRS does pull some of those early filed queued up returns to test their systems on....would you like your client returns used as IRS guinea pigs?
♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪
Level 8
December 7, 2019
ProSeries does not participate in the HUB/BETA testing program.
Level 2
December 7, 2019
so why is ProSeries not testing with the IRS to make sure their software is compatible so that on the 28th we are good to go and why cant we send return in queue instead of having to be at our offices until midnight on the 28th sending 200 returns at once?
Just-Lisa-Now-
Intuit Community Champion
December 7, 2019
why would you need to be there until midnight?  You can tag all the files you want to transmit at once and let 'em fly.  You don't transmit them one at a time, right?
♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪
Level 8
December 7, 2019
This community forum makes sure the software is compatible, as much as possible, thanks to the All Stars. Having it sitting in the queue at Intuit, as mentioned by others, completely limits your ability to change anything. I'm also trying to figure out why you would be there till midnight?
IRonMaN
IRonMaNAnswer
Level 15
December 7, 2019

The good news is, you were able to get that same speech from last year in a few days earlier this year.  Based on seeing the same speech, I'm guessing that last year's speech didn't change anything.  Can we plan on seeing you about this time next year since I really don't think anything is going to change?

Slava Ukraini!
Level 2
December 7, 2019
Its an every year occurrence anymore.  Except 1120s are available now and weren't last year.
Ernie
Level 7
December 7, 2019

mid west - were you doing tax the year that the first 3 days of returns were held for over 8 weeks before the people received their money, etc?  I don't my clients to get hung up in the system.

Just-Lisa-Now-
Intuit Community Champion
December 7, 2019
I had one hung up that year, it sucked.  That was the last year I filed within a day of opening day, now I wait  for several days.
♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪
George4Tacks
Level 15
December 7, 2019

And yet many of those filing this early will have their refunds held until 2/27 https://www.irs.gov/individuals/refund-timing 

I stole this chart, that shows getting in now or next Monday should yield the same result. 

Answers are easy. Questions are hard!
Level 8
December 7, 2019
I saw that chart also and the person that put it out there states that it is her own creation and not based on actual IRS dates. It's gonna be interesting to see how the unpaid IRS processors will be issuing the refunds.