Why does desktop program icon cease to work? Program won't reopen and forces me to reboot computer, which is problematic in a busy day! This only happens with Proseries.

4 replies
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When the "short-cut icon" on my desktop ceases to operate, I cannot open the program (right-click, go to program list, or any other method). When clicked, the item shows engagement and then stops. The only solution seems to be to close all programs and reboot the computer. Checking for updates, running computer defrag, etc. does not seem to help.

ProSeries Professional

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AshleyatIntuit Answer

Level 9

You may need to rename/reinstall software. Sometimes this also occurs if your AV is scanning ProSeries, so you may want to remove it from the AV list. Are you able to launch ProSeries from your start menu without issue? You should regularly reboot machine anyway otherwise it may cause instability in the program to begin with.

AshleyatIntuit Answer

Level 9

You may need to rename/reinstall software. Sometimes this also occurs if your AV is scanning ProSeries, so you may want to remove it from the AV list. Are you able to launch ProSeries from your start menu without issue? You should regularly reboot machine anyway otherwise it may cause instability in the program to begin with.

M

mykeleavitt1952Author

Level 2

When this occurs, I cannot open the program in any way.., including via the start menu. I reboot my computer at least once a day, every day. Being forced to do so multiple times during a busy day is frustrating and time-consuming. The only solution seems to be to leave the program open continually... which is fraught with even more problems, especially when I am working on numerous years simultaneously or doing lots of online work.

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