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Why does AutoRenew charge more than $2600 for a product (ProSeries Pay-Per-Return) that's advertised at https://proconnect.intuit.com/proseries/pay-per-return/ for $299?

Forum|Forum|6 years ago
December 7, 2019
10 replies
62 views

Why does AutoRenew charge more than $2600 for a product (ProSeries Pay-Per-Return, 2019) that's advertised at https://proconnect.intuit.com/proseries/pay-per-return/ for $299?

I've spoken with Customer Support 3 times - no joy. Have a supervisor call me asap. Thank you.

ProSeries Professional

This topic has been closed for replies.

Best answer by sjrcpa

We are users of the software, not Customer Service.

The footnote for that offer says it applies to new customers only, not renewals.

1. Sale price is available to first time purchasers of the product only (sorry no renewals). The sale price is good for the first year only. In year two, regular renewal fee applies to continue use of the product. Prices are subject to change without notice.

Just-Lisa-Now-

Intuit Community Champion

You should have received a price quote both in the USMail and in Email, sounds like you signed up for something more that $299

Nobody here has access to your account, you need to demand to speak with a supervisor over the phone.

Heres the price list for 2019, I dont see anything for $299, Fast Path itself (that everyone is required to purchase as part of the program) is $399

♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪

B

brucebogartAuthor

Level 2

Thank you Just £isa Now!.

I'm curious why I'm being charged more than $2600 to renew ProSeries Pay-Per-Return when it's advertised for $299 or $399. I called Customer Support a 4th time, requested a supervisor, was told one would call back shortly, still waiting. What's the best way to move this forward please, I welcome your advice.

itonewbie

Level 15

@IntuitBettyJo @IntuitAustin Could someone on your team please help? Thanks!

---------------------------------------------------------------------------------Still an AllStar

T

The-Tax-Lady

Level 8

Call the Sales dept., I've found them very helpful with these issues and more.

sjrcpaAnswer

Level 15

We are users of the software, not Customer Service.

The footnote for that offer says it applies to new customers only, not renewals.

1. Sale price is available to first time purchasers of the product only (sorry no renewals). The sale price is good for the first year only. In year two, regular renewal fee applies to continue use of the product. Prices are subject to change without notice.

The more I know the more I don’t know.

abctax55

Level 15

ah HA....I'm right. But where'd you find it? Not that I really care

HumanKind... Be Both

abctax55

Level 15

1) If you are unhappy with the charge, call your credit card company & dispute it. That'll get their attention.

2) That itty bitty "1" by the offer (that I can't find the explanation to) is likely explaining that "this offer is only available to first time customers". Intuit is known for offering better deals to NEW folks, rather than to loyal customers.

HumanKind... Be Both

George4Tacks

Level 15

Note down toward the very bottom - important offers, pricing details and disclaimers (image 1) and click to get (image 2)

Answers are easy. Questions are hard!

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