Why am I getting e-file rejections due to someone else filing 2018 return every time I file a return?

Forum|Forum|6 years ago
December 7, 2019
6 replies
36 views

Why am I getting e-file rejections on every individual tax return I file for 2018 because IRS says someone has already filed a return....too many to be identity theft.

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Best answer by IRonMaN

Did someone hack your client computer?

IRonMaNAnswer

Level 15

Did someone hack your client computer?

Slava Ukraini!

rbynaker

Level 13

That'd be my guess. I'd maybe start with a call to your stakeholder liaison at IRS. They should be able to connect you directly with someone at IRS who can go over your client list and see if this is widespread. If you have been hacked, they can also walk you through the notification process.

abctax55

Level 15

Or check the PTIN system to see how many have been filed using your number? I don't know how often that system is updated.

HumanKind... Be Both

Just-Lisa-Now-

Intuit Community Champion

Rejects for taxpayer or spouse or a combination of both?

Ive seen multiple people over in TurboTax with a similar issue, one even called IRS and IRS said they had no other return filed for that SSN and didn't know why it would reject for that, but filing by paper was their only option.

♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪

Happy-Tax

Level 5

I would call the IRS Efile Help Desk. I've had them work miracles before with efiling problems. Even if they can't fix it, they would probably be grateful to be made aware of what's happening.

Also, consider checking Where's My Refund at irs.gov. See whether that system acknowledges having received the returns.

I

Itsataxthing1

Level 3

What was your solution to this? I am having the same problem and with multiple accounts but am not getting anywhere with the help line or IRS!

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