Level 3

Question

"Where Do I Enter" button not working in any year's product

Forum|Forum|5 years ago
January 18, 2021
32 replies
57 views

I just noticed yesterday that the "Where Do I Enter" button isn't working in 2020. I get a pop up that says: "The "Where Do I Enter" feature is not available in this product.". Today I noticed it's no longer working in 2019 or 2018. I'm using ProSeries professional on a stand alone computer, and I am definitely connected to the internet. Any ideas what's wrong and how to fix it? I LOVE using this feature.

ProSeries Professional

This topic has been closed for replies.

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TaxGuyBill

Can ProSeries download and install updates? Sometime the computer has a problem connecting to ProSeries internet, even though it is connected to other internet.

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Sean_MAuthor

Level 3

I had problems downloading it initially. Had to reboot my internet actually in order to make it work. I've tried to install updates, but it hasn't found any recently. I'm currently on version wPro.2020.04.00.23 and it tells me it's up to date. If that's not the current info, you may have hit on my problem... but how do I fix it? I can't reboot my internet everytime I want to use ProSeries, that would be impossible.

IRonMaN

Level 15

I just checked mine and it is working. Have you tried rebooting your computer?

Slava Ukraini!

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Sean_MAuthor

Level 3

Yes - I tried rebooting the computer. Didn't help.

Just-Lisa-Now-

Intuit Community Champion

@Orlando11 this is the same person/situation I messaged you about yesterday.

♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪

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Sean_MAuthor

Level 3

Hi - I responded to you on Facebook. Thanks for the link, but it didn't work for me. So is there a reasonable solution?

IRonMaN

Level 15

Have you tried clicking your computer's start menu and then clicking ProSeries and selecting "repair updates"?

Slava Ukraini!

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Orlando11

Level 8

Thanks @Just-Lisa-Now-

@Sean_M Glad to hear you like the feature.. sorry to hear it's having issues.

The "WDIE" feature actually checks a file on the internet first. If it can't find it, you get that "not available" message. For 1040 TY20 Professional, it's:

http://prodldfp.proseries.com/pro/2020/content/wdie/dev/s2020us1040pro.xml

For basic it's

http://prodldfp.proseries.com/pro/2020/content/wdie/dev/s2020us1040pro_basic.xml

Can you try that url in a browser on your machine? If you can't get it in the browser, then this is most likely a router/firewall deciding that it doesn't like the proseries.com domain. We've seen this several times this past few weeks with updates and downloads.. everything was fine, and then the router just up and decided to start blocking proseries.com.

If you can't get that file, even in a browser..

Make sure nobody in your household is doing something important on the internet
Turn your router and modem off, wait a minute, then turn them back on
Try the url in a browser again. If it still doesn't work, check your firewall and anti-virus software.. see if any of them are blocking proseries.com

If you can get that file in a browser.. I'd be stumped. Maybe something in the log could give me a clue.. go to your installation directory and email 32bit/logs/proseries.txt to proseries_engineering@intuit.com.

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Sean_MAuthor

Level 3

I tried that link when Lisa gave it to me. It didn't work. I'll try rebooting the modem/router later. It's being used right now. I had to reboot it a couple weeks ago just to install ProSeries 2020 - a new problem that I'd never had before. I hope I don't have to reboot it each time I use ProSeries, that would not be realistic at all.

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TaxGuyBill

@Sean_M wrote:
I hope I don't have to reboot it each time I use ProSeries, that would not be realistic at all.

You or your IT person (or a friend that is good with computers/networking) should be able to go into your router's settings to fix it. An IT person would be able to figure out where to do it in the router settings, and whitelisting everything from ProSeries.com should probably fix it permanently.

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