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When will I be able to print NJ returns. Is there a way to print them now?

Forum|Forum|4 years ago
January 31, 2022
15 replies
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When can I print 2021 New Jersey returns? Is there a way to print them now?

ProSeries Professional

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Best answer by Rick1725

Sorry I wish could help you but I don't know anything re: NJ. I must give credit where it is due, however. I'm from Massachusetts and Intuit pushed the date for printing and eFiling Mass returns from Feb 3 to Feb 24. I was vocal in my displeasure as were many others from various States. Well, they rolled it back to Feb 3 and HALLEJULIAH! Printing became available in the afternoon on Feb 2 and eFiling became available in the evening of Feb 2. They could have avoided a lot of anxiety by not changing the announced dates, but I'm grateful that we are now up to speed in Massachusetts.

I'm saying all this to you in the hope that you have a similar and expedient experience in New Jersey.

All the best to you and all tax preparers. It's only just beginning!

FTAX

Level 5

It is an absolute disgrace. Perhaps we should use this forum to organize and make demands of Intuit. Tomorrow is February. What exactly are we supposed to tell clients expecting a copy of their return? (Which is an IRS mandate, by the way.) Yes, we CAN E-FILE NJ, but are we really ALLOWED to e-file a return which the client has not yet reviewed? Why is Intuit allowing us to ILLEGALLY e-file returns that clients CANNOT review b/c they will not allow us to print?

R

Rick1725

Level 4

I agree it is a disgrace. We have exactly the same situation in Massachusetts and it just got worse.

EFile has been open in Mass since Jan 24. However, we can't print Mass returns until Feb 3. As of today Intuit now says we cannot print until Feb 24!!!! Are you kidding me!!! Totally unacceptable.

What are we supposed to do?

J

JE LaineAuthor

Level 3

We may be able to print February 10th, February 17th or maybe the 12th of never. Good luck with your Mass returns as well

L

linda2

Level 6

Has there been any update as to when we can print NJ returns??

H

hankinstax

Level 5

New Jersey you are not in this alone. Multiple threads identify state printing, or lack there of, is a major shortfall again this year for ProSeries. My prayer's are with you.

M

moshe

Level 4

Anyone have access to Lacerte software? Are you able to print NJ on Lacerte?

Spent hours on the phone with Proseries, and after all that they deflected the blame on New Jersey, that the NJ Department of taxation hasn't made it available yet to print.

Spoke to NJ, said that everything is ready on their end.....

Proseries, its your move next.....

Can we get a refund for all the days you haven't provided a product comparable to prior years?

R

Rick1725Answer

Level 4

Sorry I wish could help you but I don't know anything re: NJ. I must give credit where it is due, however. I'm from Massachusetts and Intuit pushed the date for printing and eFiling Mass returns from Feb 3 to Feb 24. I was vocal in my displeasure as were many others from various States. Well, they rolled it back to Feb 3 and HALLEJULIAH! Printing became available in the afternoon on Feb 2 and eFiling became available in the evening of Feb 2. They could have avoided a lot of anxiety by not changing the announced dates, but I'm grateful that we are now up to speed in Massachusetts.

I'm saying all this to you in the hope that you have a similar and expedient experience in New Jersey.

All the best to you and all tax preparers. It's only just beginning!

D

danconti

Level 3

Thousands of dollars for allegedly professional software that does not work.

A class action lawsuit should be filed.

M

MyssKryss

Level 3

If there is a lawyer in our midst, I would sign up for a class action lawsuit. I was thinking about using their QuickBooks instead of creating my own spreadsheets for my corporate clients, but not anymore. I will continue with excel. I am no longer happy with ProSeries professional after the past few years. Already looking for another software because my income stream has stopped once again this year and I have extra time available.

C

curt1

Level 5

Who knows... I checked today (2/10) and the NJ 8879 release schedule was changed from 2/10 to 2/17: https://myproconnect.intuit.com/releasedates

Turbo Tax users get much better support and communication than we loyal Proseries professionals do. Proseries just doesn't care enough to proactively communicate and/or get things done like other tax software companies. I don't see any reported issues with other tax platforms so the NJ delay must be Intuit/Proseries driven. An open/honest company would communicate the root cause and stand behind a fix date.

I guess that's what we should expect from the company that received the lowest customer support score on the annual AICPA tax software survey. Unfortunately, clients don't see or care about such surveys so we professionals bear the brunt of the dissatisfaction.

FTAX

Level 5

At this point, anyone who returns to Proseries next year is like someone who catches Covid after being fully vaccinated and then rushes out for a booster shot. 'That you sir, may I have another?'

D

dand13

Level 2

We have been with ProSeries for 24 years. This will be our last year using them. This is the straw that broke the camels back. Most expensive software on the market and worst customer service.

Anyone know about the following: UltraTax CS, Drake Tax, or CCH ProSystem fx Tax.

C

ChesneyConsulting

Level 2

So, here it is, February 10th, the date on which the forms SHOULD have been finalized, and we STILL can't print them. Is there ANYONE at ProSeries who can answer what the problem is? We are almost halfway through February. And this issue is STILL not fixed.

K

kc21_2

Level 2

I have used Proseries for over 20 years and will not be continuing next year. How can we still not be able to print NJ state returns and now they pushed the date back again till Feb 18th. I called yesterday, was read a printed script, asked for a supervisor and was told it would definitely be fixed by last night....It wasn't. We have over 150 tax returns that I can't deliver timely to my clients nor collect my fee when payroll is at it's highest. Their Lacerte version (much more expensive) works fine, so what does that tell us? Also no NJ Corp tax flow thru, no Form 990 working; said since we depend on them and they like your long term relationship but perhaps they have become too big and no one at the top cares!

R

Rick1725

Level 4

I hearby REJECT my "Answer Badge". I piped in from Massachusetts about the States not printing nor being available for Efile. Well, Intuit did accelerate the date for Mass (after first postponing it until Feb 24). We're doing OK now in Mass, but obviously the bigger problem is NOT solved. It remains unacceptable that any states are still waiting to print or eFile. I don't want your "atta boys". I just want better service for ALL tax preparers. I have been a ProSeries and QB customer for over 20 years, and I am insulted and unsatisfied. I feel for those who are still waiting.

Rick

K

kadcpa750

Level 2

Agree! I don't need no stinkin' badge I need software that WORKS!!!

K

kadcpa750

Level 2

This is terrible! Clients don't understand why their friend who went to H&R Block has been able to file and get copies of their tax returns and I cannot give them that. It makes me look bad and I could lose clients over this. ProSeries has no care at all for their customers. I am done with this software it gets worse every year. They don't even provide an explanation.

V

violajr

Level 5

So I went all ballistic on Support today. Told them it was total BS That I can not even print the NJ returns.

Not saying it did anything but an update just came out and you can now print NJ.

There is a catch. You have to turn of Electronic Filling because the NJ-8879 is not finial but you can print the return now and send a copy to your client for review. Still wont be able to eFile until the form is finalized but it is a start.

L

linda2

Level 6

Well, I'll be damned! It works! Just printed a NJ return--now on to the 25 others.

C

CYAccountant

Level 2

But the NJ8879 is still not able to be printed!

R

Rick1725

Level 4

I just saw a NJ update! Could this be the fix. I hope so for all NJ preparers.

M

MyssKryss

Level 3

HOOOOORAY! NJ is printing. It was kind of you to let us know. I just printed 5 NJ returns that have been waiting. Got to get back to printing. Thanks again for letting us know. I called this morning to complain, got the name and address of the CEO and will be writing to explain my frustration. There were no big law changes so why the printing issues? Any why only us as a group?

A

anthonyhearn

Level 3

My NJ 1040's are not printing - I just downloaded any updates - I got nothing

Unsure How you are doing it

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