When is the printing glitch going to be fixed? This is getting ridiculous. How can it be that it worked fine for a few days and then this.

Forum|Forum|6 years ago
December 7, 2019
15 replies
92 views

I cannot print anything from the program. I asked for a fix a few days ago and it worked a little bit but then again I get the message :"cannot convert empty printlistML error #10250. I have done what was suggested to fix it, but I still can't print. This is really frustrating. I cannot even print the signature e-file signature forms for the client. What are we supposed to do. I have used Pro-Series for many years and have never had so many glitches. The printing is not the only one. It took me forever yesterday to open up the program, I have had to close the program and reopen it many times, I have had to reboot and reopen, I couldn't transmit for a while and had to get a fix for that. It seems like I am spending more time fooling around with the glitches than I am working. Now I am really in a pickle. What seems really odd is that it worked fine for a few days. What the heck has happened.

ProSeries Professional

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Best answer by Just-Lisa-Now-

I cant print since updating on Friday. If I try to Print, it closes the program

I can print to PDF, but if I have the PDF display on the screen in ProSeries, I cant print the PDF either, so I have to save the PDF, then open it outside of ProSeries, then Print.

Its a hassle, but it works. So until they fix whatever last weeks updated screwed up this is what I'm doing.

Just-Lisa-Now-

Answer

Intuit Community Champion

I cant print since updating on Friday. If I try to Print, it closes the program

I can print to PDF, but if I have the PDF display on the screen in ProSeries, I cant print the PDF either, so I have to save the PDF, then open it outside of ProSeries, then Print.

Its a hassle, but it works. So until they fix whatever last weeks updated screwed up this is what I'm doing.

♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪

caroljoAuthor

Level 5

Hi Lisa...I tried doing what you suggested but the only thing that would print was the invoice and the letter. While trying to print to PDF I get the message "cannot convert empty printlistML. I am getting really frustrated. It is embarrassing to have a client sitting across from me and I can't print, sometimes I have to reboot. I think they think I am not very qualified. This is the worst experience that I have ever had with ProSeries and I have been with them for many many years. Thank you for trying to help me.

M

MyssKryss

Level 3

I am having the same problem now and it is 2022. Why can't they get this right? I cannot print NJ and PA returns. I can't pdf either so I am "dead in the water". Intuit Professional is costing me money and a great deal of frustration! I have been using the software since the beginning of time....like 20 years and I am considering switching next year. Each February I experience multiple "glitches", some repeat. Seems like they can't fully operate properly until sometime in March.

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