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Level 1
December 7, 2019
Solved

WHEN ARE YOU GOING TO FIX THE CRASHING OF THE PROGRAM WHEN PRINTING A RETURN?

  • December 7, 2019
  • 2 replies
  • 12 views

WHEN YOU TRY TO PRINT A RETURN THE PROGRAM CRASHES AND LOSE DATA.  WHEN ARE YOU GOING TO FIX IT. IT IS TAKING SO LONG.

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Best answer by Just-Lisa-Now-

They don't know what's wrong....it doesn't happen to everyone.

I get abut 6-8 hours out of the program on a fresh robot before the printing goes to crap...by late afternoon I cant print anymore without the program closing down.  It affects everyone differently and some people not at all.

I had NO print/crash issues when I uninstalled all the business modules, and only had the 1040 and states....now that I've reinstalled a couple of them, I'm back to dealing with it....though not as often as when I had them all installed.

2 replies

Just-Lisa-Now-
Intuit Community Champion
December 7, 2019

They don't know what's wrong....it doesn't happen to everyone.

I get abut 6-8 hours out of the program on a fresh robot before the printing goes to crap...by late afternoon I cant print anymore without the program closing down.  It affects everyone differently and some people not at all.

I had NO print/crash issues when I uninstalled all the business modules, and only had the 1040 and states....now that I've reinstalled a couple of them, I'm back to dealing with it....though not as often as when I had them all installed.

♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪
Level 7
December 7, 2019
Have you tried the latest updates?  I saw the horrors Wed morning and I was afraid to update.  Supposedly it's fixed late Wed night.  Anyone jump in yet?
Level 3
February 13, 2020

Stop showing this as solved when no solution appears from the link!!!!! THIS PROBLENM HAS NOT BEEN SOLVED!!!!