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Level 1
February 7, 2022
Question

what should a client do when he can't get an answer for a filed return on deceased sister's return?

  • February 7, 2022
  • 4 replies
  • 27 views

HE FILED ORIGINAL TAX RETURN ON MARCH 11,2020. AND A REQUEST TO IRS ADVEQUTE

SERVICE ON 11/12/2021. HAS NOT HEARD ANYTHING. WHAT SHOULD BE DONE NOW?  

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4 replies

Level 10
February 7, 2022

Wait.

The IRS is millions of items behind on processing paper returns and responding to mail.

Just-Lisa-Now-
Intuit Community Champion
February 7, 2022

Does he have a local IRS office he can go down to and get any info about the situation?

Ive got a client with ne stuck in a similar time frame, he ended up with an ID verification, had to go down in person, couldnt get verified online or over the phone.

♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪
qbteachmt
Level 15
February 7, 2022

This is assuming you efile or file it for them, of course, because you posted in the ProSeries section. Have you used your preparer's resources to investigate?

Don't yell at us; we're volunteers
rbynaker
Level 13
February 7, 2022

I like the "Congressional Inquiry" route.  Unless you live in the District of Columbia, you have three elected officials on Capitol Hill representing you.  Send one of them down the street to knock on the IRS's door.