What is up with these ridiculous CAPTCHAs?!?!?!?

Forum|Forum|6 years ago
December 7, 2019
4 replies
19 views

As silly as this sounds, we switching software after this tax season for a number of reasons but the #1 one is that we're losing HOURS of productivity to the impossible CAPTCHAs needed to log in to ProSeries after every break, start of every day, etc. We have timed it. Over 10 mins per professional per day - sometimes as much as 30 with multiple logins to get in!!! There is no reason for this much security to log into a product that isn't even housed online. This is all just the verification of the users license and it's RIDICULOUS!

ProSeries Professional

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Best answer by IRonMaN

CATPCHAS, programs crashing, long delays in bug fixes, and I won't even mention the long waits for phone support. I don't think if Winston Churchill was running this place he could keep a straight face and say this is Intuit's finest hour. As a side note, we certainly have a lot of room for improvement for next year.

Just-Lisa-Now-

Intuit Community Champion

Agreed, that is crazy! I haven't seen one of those captcha screens since last year sometime....so weird how some people get plagued by them and others not at all.

♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪

T

taxsoftwareAuthor

Level 3

We are getting them EVERY log in and then after 10 minutes (I'm not exaggerating, I timed it) trying to get to the next part of logging in it still sends a text code. There's no need for that, truly there isn't.

C

cnapolitan02

Level 2

Difficult! Not only annoying - we can't determine the pictures for most of it

IRonMaNAnswer

Level 15

CATPCHAS, programs crashing, long delays in bug fixes, and I won't even mention the long waits for phone support. I don't think if Winston Churchill was running this place he could keep a straight face and say this is Intuit's finest hour. As a side note, we certainly have a lot of room for improvement for next year.

Slava Ukraini!

T

taxsoftwareAuthor

Level 3

I thought the crashes were just us as we have a new server this year that I have been blaming. We lost 3 whole DAYS of work just last week from a major crash and it took us 3 weeks to be able to print or generate a PDF from the program. It's insane. Last year was pretty bad but this year is ridiculous. Even when you get the CAPTCHA *right* it makes you do it like 5 screens? Twice today my login "timed out" while i was trying to do the blasted CAPTCHA. Seems silly but with 15 pros X 10 mins a day = LOTS of lost productivity and we don't have time for this!

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