Unable to validate online credentials - Locked out of Proseries - 3/2020

Forum|Forum|6 years ago
March 19, 2020
4 replies
30 views

Does anyone have information about this error that is preventing me from getting into Proseries and getting my work done? Tech support indicates they are"investigating" it because tech support has been receiving more complaints, but I see earlier posts from February and no other chatter about resolution.

ProSeries Basic

This topic has been closed for replies.

Just-Lisa-Now-

Intuit Community Champion

https://proconnect.intuit.com/community/help-articles/help/proseries-login-error-unable-to-validate-your-online-credentials/00/6511

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O

Orange150Author

Level 3

For those dealing with this in 2020, the tech support said the instructions were old and outdated. There is no "connected customer" option anymore. Further, I did not want to mess with config files - and he advised me no to. Tech support took my name and number So, what I tried seemed to work. I went into an old email about the software renewal, clicked on my account and then reentered my billing information - since that appears to be the source of the problem. It worked for me. I am still waiting for tech support to "find my solution" and get back to me in the meantime.

Just-Lisa-Now-

Intuit Community Champion

@Orange150 I still see Connected Customer in the Programs menu for 2019

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