Level 3

Solved

Unable to uninstall 2013, 2014 ProSeries

Forum|Forum|4 years ago
January 4, 2022
10 replies
45 views

I am trying to uninstall older versions (2013, 2014) to make space, but I get the following error: 'The uninstaller cannot be run while ProSeries 2013 (2014) is in use. Please quit ProSeries 2013 before attempting to uninstall.

I don't have the program open, haven't used it in a very long time, and I have already re-booted my computer but have the same error. Phone support says they don't support these older years and that I should ask here.

I have Windows 10 Home.

Thanks!

ProSeries Professional

This topic has been closed for replies.

Best answer by Just-Lisa-Now-

Each program is only takes up about half a gig, if your hardrive is that full that youre scrambling to free up a measly gig of space, you may want to invest in a larger harddrive.

IRonMaN

Level 15

Open up your task manager (Ctrl-Alt-Delete) and shut off anything running that looks like ProSeries.

Slava Ukraini!

T

TaxesInTheATXAuthor

Level 3

I've gone through all the processes that are running and can't find anything that looks remotely like ProSeries.

IRonMaN

Level 15

Have you tried rebooting your computer?

Slava Ukraini!

dkh

Level 15

Have you uninstalled 2014 already - if not, do that first then maybe your error for 2013 will disappear

Just-Lisa-Now-

Answer

Intuit Community Champion

Each program is only takes up about half a gig, if your hardrive is that full that youre scrambling to free up a measly gig of space, you may want to invest in a larger harddrive.

♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪

PATAX

Level 12

👍 Lisa, or maybe just get a new computer with Windows 11 and you'll have a lot more speed and space... Just my opinion

T

TaxesInTheATXAuthor

Level 3

Yeah, OK I'll just leave things alone and look into a new computer. Thanks.

C

charles11

Level 3

I had this same problem. While deleting running tasks in the task manager may do the trick, there's an even more sophisticed solution that has to do with "lock" programs. See the following:

Resolving the error The uninstaller cannot be run while ProSeries is use. (intuit.com)

Good luck,

CRM

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