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Level 3
February 21, 2021
Question

Unable To Print OH State and Municipal Returns

  • February 21, 2021
  • 4 replies
  • 21 views

I've brought this up a few times this year and haven't gotten a fix.  I hopeful one of you has faced the same issue and been able to resolve it.

I am working with the latest update and all forms are current.  When I print the filing copy the federal return prints but the state and local returns do not print.  I can see the job hit the print queue but the print does not occur.  No errors are present in the return or on the printer.  Print log shows a successful print.  I am able to print federal/state/municipal returns for prior years without issue.

I have tried updating printer drivers, uninstalling/reinstalling ProSeries and refreshing updates on the admin PC and a workstation PC.  These steps have not fixed the issue.  I am able to get the full filing copy if I print to pdf first, but I'm getting overwhelmed with print requests from our other users.

If anyone has a fix I would love to hear it.  I'm at a total loss here.

This topic has been closed for replies.

4 replies

qbteachmt
Level 15
February 21, 2021

"I've brought this up a few times this year and haven't gotten a fix"

I see your multiple postings in ProConnect topics, though. Now you are asking about ProSeries.

Have you bookmarked, and are you monitoring:

https://proconnect.intuit.com/proseries/forms-finder/

 

Don't yell at us; we're volunteers
Tax-TimeAuthor
Level 3
February 23, 2021

I'm new to posting on this forum so apologies if my tagging is inaccurate or responses are for the wrong product.  I saw users posting a similar issue and was hoping to find a response I could use.

The issue I am having is with ProSeries Professional.  I do regularly monitor form release dates.  All forms I'm trying to print are released.

PATAX
Level 12
February 21, 2021

Does the state and local return print to the screen when you do print preview?

Tax-TimeAuthor
Level 3
February 23, 2021

Thanks for the response.  When I print preview on the return then entire filing copy appears including state and municipal.  Printing from the print preview screen results in only a federal return printing.