Level 4

Question

Unable to locate common folder - stand alone - solution 2 that was posted

Forum|Forum|4 years ago
May 14, 2022
2 replies
17 views

ProSeries Professional

I tried Solution 1 (under stand alone). It didn't work.

I tried Solution 2, however, the link to the "remainder" of the instructions says link not found.

So now that my .ini file is gone. What's next?

Thank you in advance for any guidance anyone can provide.

ProSeries Professional

This topic has been closed for replies.

Level 15

You've tried this? https://proconnect.intuit.com/community/multi-user-mode/help/unable-to-locate-common-files-folder-error-when-accessing-intuit/00/5264

Level 6

Hi @kern , sorry about the broken link.

Can you check your recycle bin to see if the file can be restored? Otherwise, unless you backed up the INI file, you will have to reinstall ProSeries.

I'm not entirely sure what steps that link would have led you to try, but looking at the network instructions, I'd guess it would have asked you to reinstall ProSeries anyways.

kernAuthor

Level 4

Thank you for your response. I ended up backing up the data files and doing a reinstall.