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Level 2
December 7, 2019
Solved

The software crashed when I tried to efile Federal and Kentucky returns. I updated the programs and tried again but the program still crashed. Why did this happen

  • December 7, 2019
  • 3 replies
  • 20 views
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Best answer by IRonMaN

There seems to be a lot of crashes happening lately.  I'm not sure if it's because of slippery roads, but I would make sure to buckle up your seatbelt before you put it in drive.  If you haven't done so already, I would try rebooting your computer before you try e-filing to see if that helps.  Do you get any error messages before the air bags deploy?

3 replies

IRonMaN
IRonMaNAnswer
Level 15
December 7, 2019

There seems to be a lot of crashes happening lately.  I'm not sure if it's because of slippery roads, but I would make sure to buckle up your seatbelt before you put it in drive.  If you haven't done so already, I would try rebooting your computer before you try e-filing to see if that helps.  Do you get any error messages before the air bags deploy?

Slava Ukraini!
Eddie0654Author
Level 2
December 7, 2019
Thanks for the tip. It worked.