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Level 2
December 7, 2019
Solved

The return I'm working on is showing zero refund/due. No errors left to check. What did I miss?

  • December 7, 2019
  • 1 reply
  • 18 views

The tax summary shows the client should be receiving a refund, the the summary doesn't seem to be calculating.  It's also showing zero due/refund on the left side of the screen.  Did I miss a box or check something incorrectly?  This client has farming, rental income, small business, and retirement - any help would be appreciated as this return is due March 1!

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Best answer by Just-Lisa-Now-

What do you mean "should be" getting a refund?  

Look at the 1040 and FOLLOW the money...where is the issue happening?  

Did you accidently apply the refund to the next year?


What version of ProSeries are you using?  You are describing things that I don't see on my screen.

1 reply

Just-Lisa-Now-
Intuit Community Champion
December 7, 2019

What do you mean "should be" getting a refund?  

Look at the 1040 and FOLLOW the money...where is the issue happening?  

Did you accidently apply the refund to the next year?


What version of ProSeries are you using?  You are describing things that I don't see on my screen.

♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪
IRonMaN
Level 15
December 7, 2019
askbookkeeper - that is quite a mystery, especially since you haven't provided any numbers.  Asking "what did I miss" is like asking us if you missed the bus today.  We don't know what time the bus comes past your stop, or even if you have a bus.  We are pretty good at solving mysteries, but even Columbo has a few clues to work with when he solves a crime.
Slava Ukraini!