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Level 3
January 28, 2021
Solved

the files that I've worked on have disappeared from the main homebase view

  • January 28, 2021
  • 13 replies
  • 49 views

I notice that any file that I've clicked on and opened has now disappeared from the homebase view. it comes up when I use the find client search, but why is it disappearing?

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Best answer by Paul-G-328

Do you see something like the highlighted row at the bottom of the screenshot below?  This is a filter, and has tripped up a few folks around here this year. You get a few ways - clicking the "funnel" in a column or by clicking HomeBase->Query.  It's applied and hides returns until you uncheck it or delete it - see the red highlights.

 

 

if it's not that.. we'll need to dig in more. 


I have Pro Series Basic and every return I transmitted to Intuit suddenly disappeared from Homebase right after confirmation. But I just discovered what is happening, All of the clients I transmitted are listed separtely at the Bottom of Homebase in alphabetical order after the other clients. I like this feature of separate groupings.

13 replies

Just-Lisa-Now-
Intuit Community Champion
January 28, 2021

Maybe the filename has a typo and its in the wrong alphabetical order so its not appearing where youd expect to find it?

Are you in the EFCenter and the return isn't marked for EF?

♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪
Level 3
January 28, 2021

no, its regular homebase. I was trying a print function and just went to the first file to open and try to print. Did this a couple of times, then realized that the first several files (that I had tried to print from) had disappeared from regular homebase.  I see someone else had the same issue after he efiled someone. Even working on my personal return-when I scroll down in homebase its not there. It does come up in the search feature.

Just-Lisa-Now-
Intuit Community Champion
January 28, 2021
Are you on a network of some kind?
♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪