Still waiting for 2019 refunds

Forum|Forum|5 years ago
December 15, 2020
4 replies
32 views

Good afternoon,

I still have two clients who have been waiting for months for a refund. The IRS refund tool says that they both are 'in process'. I know it has been a crazy year with 2020, but has there been any news from the IRS indicating that their customer service or advocate numbers might be staffed at a higher level anytime soon? It is just so frustrating that I haven't been able to help these clients.

Thank you, and have a great day everyone.

ProSeries Basic

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Best answer by IRonMaN

Based on some of the other posts here, a phone call to the IRS asking about the status of the refund will sometimes get the ball rolling again.

IRonMaNAnswer

Level 15

Based on some of the other posts here, a phone call to the IRS asking about the status of the refund will sometimes get the ball rolling again.

Slava Ukraini!

SensibleandHourlyAuthor

Level 6

Thank you! Do you know what might be the best number to call? The ones I tried a month or so ago all seemed to be dead ends. I did try to find something in the old posts, but there are soooooo many. 😉