Level 4

Question

Still awaiting Proseries to answer the problem with my tax programme not being able to update due to error updateZilla message missing c:\Prowin19\32bit\PrpPrf18.ini.

Forum|Forum|6 years ago
December 7, 2019
13 replies
0 views

Do not require answers from the Community thank you only Intuit or a refund of my subscription for a programme that does not work properly.

ProSeries Professional

This topic has been closed for replies.

Just-Lisa-Now-

Intuit Community Champion

Its been a holiday weekend....someone on payroll should be back in here sometime today.

♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪

M

mark8Author

Level 4

thank you for the response much appreciated

Just-Lisa-Now-

Intuit Community Champion

@IntuitAustin or @IntuitBettyJo any words of wisdom here are can you kick this up the ladder to someone that might be able to help?

♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪

B

bradfordtaylor-c

Level 2

I am getting the same error; called support twice and they could not solve it. BAD COMPANY.

IntuitAustin

Level 10

@Just £isa Now! I didn't see this until just now for some reason. I'll check in with support first thing tomorrow

**Say "Thanks" by clicking the thumb icon in a post**Mark the post that answers your question by clicking on "Accept as solution"

M

mark8Author

Level 4

many thanks lisa looks like I am not alone.

qbteachmt

Level 15

You can try reading this similar topics, to see if this leads to your solution:

https://accountants-community.intuit.com/questions/1905939-why-when-installing-proseries-professiona...

It seems to be asking about Visual Studio 2017:

https://social.msdn.microsoft.com/Forums/en-US/ed3533da-78d7-4674-b6f5-0f692ebbfecd/how-to-enable-la...

You don't need to uninstall any of them. You would see them all, going forward from the earliest to current, because you have been installing programs all this time, which Visual C/Basic/Studio is also updated as it is included in your newer and newer installed programs.

*******************************Don't yell at us; we're volunteers

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mark8Author

Level 4

Thanks for feedback but I can install the programme but cannot run updates, I know probably none at moment but should not be getting error message I am receiving.

George4Tacks

Level 15

https://accountants-community.intuit.com/questions/1903004-i-have-problem-to-install-the-proseries-2019-show-me-and-error-can-you-help-me-to-download-show-me-that-the-error-is-window-8-1-version-i-bought-allready-the-window-10

Answers are easy. Questions are hard!

qbteachmt

Level 15

@Mark11_2

You keep Asking the Community, so of course we are going to give answers. Your failed update seems to relate to Visual Basic; have you tried reinstalling or repairing the VB you see in the installed programs?

And I will close all the other places you have already asked this community.

*******************************Don't yell at us; we're volunteers

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mark8Author

Level 4

Thank you for the reply.
Looking in Control panel I seem to have the following programs:
Microsoft Visual C+_2010 x86 Redistributable - 10.0.40219
Microsoft Visual C++_2012 x86 Redistributable - 11.0.61030
Microsoft Visual C++_2015 x64 Redistributable - 14.0.23918
Microsoft Visual C+_2015 x86 Redistributable - 14.0.23918

Are these the programmes you mean and if so which ones do I uninstall. If I uninstall them doI then need to reinstall them and if so how do I do this please. Many thanks again for your time and patient.

IRonMaN

Level 15

Mark - did you not receive the e-mail that BettyJo said was coming?

Slava Ukraini!

M

mark8Author

Level 4

hi if you were meaning from the arbitrator then yes I did and gave the relevant information requested and now awaiting their reply.

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