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Level 2
December 7, 2019
Solved

So is it my understanding correct, that Proseries doesn't offer online chat anymore. I called and the wait time was 4 hours. I paid a lot of money for this program.

  • December 7, 2019
  • 8 replies
  • 38 views
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Best answer by sjrcpa

Try asking here. You are likely to get a good answer in less than 4 hours.

8 replies

sjrcpa
sjrcpaAnswer
Level 15
December 7, 2019

Try asking here. You are likely to get a good answer in less than 4 hours.

The more I know the more I don’t know.
Level 2
December 7, 2019
Customer support has vanished from ProSeries. On hold for hours for a "i dont know" or post online for a maybe.
IRonMaN
Level 15
December 7, 2019

This is the "new and improved" support chat.  Please excuse our accents.

Slava Ukraini!
abctax55
Level 15
December 7, 2019

And they didn't last year either.

Post here; lots of "support" from your peers on this forum that might just solve your problem.

HumanKind... Be Both
Ernie
Level 7
December 7, 2019

If you are not getting any help try e-mailing them at QBcares@intuit.com.