Since renewing my 2 packages, Basic and Professional 2 days ago for some reason the system does not download. Looks like it is for seconds but then just stairs at me!Why?

Forum|Forum|6 years ago
December 7, 2019
4 replies
24 views

So I'm not sure what is wrong. I am using the same lap top I had for the 2017 returns yet nothing is downloading to my laptop or at least the 2018 icons don't appear.

What's the deal?

ProSeries Professional

This topic has been closed for replies.

Best answer by AshleyatIntuit

Typically if you see the download process begin but then just stop with no error/message, it is AntiVirus interfering, so i would triple check that you have excluded ProSeries from your AV/Malware scans before installing. Also, be sure you exclude from ALL antivirus if you're running more than one. This is the most common cause.

AshleyatIntuit Answer

Level 9

Typically if you see the download process begin but then just stop with no error/message, it is AntiVirus interfering, so i would triple check that you have excluded ProSeries from your AV/Malware scans before installing. Also, be sure you exclude from ALL antivirus if you're running more than one. This is the most common cause.

M

Marc-TaxMan

Level 7

Intriguing. Is there a price break by using Basic and Pro? Maybe use Basic for unlimited 1040 and Pro for biz? What's the User benefit of both??

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