Return Reject Codes R0000-194 and R0000-932-02

Forum|Forum|6 years ago
July 16, 2020
12 replies
67 views

Is there a special IRS practitioner's hotline to assist return preparers in resolving return reject codes and/or to recommend next steps? The phone number to call that is on the reject notice is the general 1040 line that everyone calls in to and you can't get through.

ProSeries Basic

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Best answer by Just-Lisa-Now-

another return was filed under than SSN...you need to paper file, you cant fix this over the phone.

Did you ask your clients if they happened to use the Non filer site to get the stimulus? If so, heres what IRS says to correct that situation

https://www.irs.gov/newsroom/amended-eip-return

AshleyatIntuit

Level 9

I just simply googled the rejects: https://www.google.com/url?sa=t&rct=j&q=&esrc=s&source=web&cd=&cad=rja&uact=8&ved=2ahUKEwiu0qmk3tLqAhUMca0KHWPoAcsQFjAAegQIBBAB&url=https%3A%2F%2Fproconnect.intuit.com%2Fcommunity%2Flacerte-discussions%2Fdiscussion%2Ferror-r0000-194%2F00%2F91304&usg=AOvVaw0FKq8tMzwJ0r-cyK1M_ohd for your first one.

https://www.google.com/url?sa=t&rct=j&q=&esrc=s&source=web&cd=&cad=rja&uact=8&ved=2ahUKEwiz89LB3tLqAhVC-qwKHTt8CXEQFjAFegQIBhAB&url=https%3A%2F%2Fproconnect.intuit.com%2Fcommunity%2Flacerte-discussions%2Fdiscussion%2Fhow-do-i-fix-this-rejection-value-thanks-error-code-r0000-932-01%2F00%2F7921&usg=AOvVaw3H9AfWIs0CuwBabldoSyht

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sharon1Author

Level 3

Thanks! I goggled that, too, and got the same posts that came up for you. My question was whether anyone knew of a special practitioners hotline to help in resolving issues of this nature.

AshleyatIntuit

Level 9

Sorry. I got ya. I misunderstood. I don't know off hand on that one.

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BrooklynAcct

Level 3

More than likely the client went to an IRS portal to apply for stimulus benefits rather than just letting them arrive. In doing so, they in effect filed a mini return and so when filing the regular return received error messages that the return was already filed.

This happened twice to me this year. Never before in the past. First time I was on the phone with the IRS for days and filed a Form 14039 concerning identity theft. Second time I just had the client sign the returns and I mailed them for her. I wrote the rejection codes at the top of the return