Level 5

Question

restoring files from hard drive or usb drive in Proseries 2019

Forum|Forum|5 years ago
December 16, 2020
18 replies
55 views

When I am trying to restore multiple files, I keep getting errors such as " error initializing printer" or cannot create font. This only happens when restoring multiple files, not a single file. I tried copying the hole database to the 19data directory and then had to run database management and I still get the above errors. I called tech support who saw the error and played stupid that it so happens to be all my computers. funny thing, the function works fine in all other versions.

Please help..their solution was to restore each file separately which would take me 3 weeks

ProSeries Professional

This topic has been closed for replies.

T

Terry53029

Intuit Community Champion

Not sure why you are having issues, but maybe @Orlando11 will offer a solution

M

mdarosa

Level 4

Here is the error

OpencurPrinter fs-1128mfp, error code 7a

error initialing printer hit ok then

createonefont(b) code:6

error creating font hit ok then crash

O

Orlando11

Level 8

I'm sorry for the frustration. I have not run into this issue, nor could I reproduce - which probably just means something subtle is going on. Here's what I did to try to reproduce:

- Backed up some ProSeries Ty19 files to my desktop

- Deleted them

- Right Clicked in HomeBase, chose Restore, selected all the files, and chose "Restore Clients"

Is there anything different I'm doing?

Can you post a screenshot of the error(s) or detail the exact message(s) you are getting? That might help us look in the code to see what situation the error is used for. Also, if you're comfortable doing so, can you email \32bit\Logs\proseries.txt to proseries_engineering@intuit.com? The 32bit folder will be wherever you install ProSeries - usually either C:\\ProWin20\32bit or C:\\BasWin20\32bit

M

mdarosa

Level 4

did you try to restore more than 100 files at a time? it happens when restoring a lot of files...

Also, the database maintenance crashes with the same error when fixing more than 100 files.

Tech support has gotten the screen shots and claim to have not recognized the codes..Thats interesting since its Proseries codes

O

Orlando11

Level 8

Yes - I restored 1036 files in TY19. This probably means there's something environmental going on that accounts for the difference in experience. What's weird (to me) is that these are all printer related errors, which obviously has nothing to do with restore. It's possible somewhere in that process printer settings are being accessed or queried, but it'll take some time to investigate.

Thanks to google, I do see that these are Windows errors and something other products have run into.

https://serverfault.com/questions/271393/which-part-of-my-os-is-bringing-up-this-opencurprinter-dialog

https://support.cch.com/kb/solution.aspx/sw33560

Based on some of those posts, I have some followup questions

Do you have any issues printing from ProSeries?
Is your default printer a network printer?
Can you try setting your default printer to something local, or even set "Print to PDF" as your default

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