Level 8

Question

Renewal

Forum|Forum|5 years ago
November 20, 2020
3 replies
0 views

I am trying to renew. I updated my payment method after receiving an email. I am in Hawaii so when I call the office is closed. I can't get a program download because the only option showing is to call for renewal.

Please don't respond by telling me to call earlier. I responded to the email request to update my payment method but have gotten no response. I need real help.

ProSeries Professional

This topic has been closed for replies.

IRonMaN

Level 15

I’m not sure what you want from us since dealing with the sales department is your only solution. You don’t want anybody to tell you to call earlier but that is your only option.

Slava Ukraini!

T

taxes96786Author

Level 8

I was hoping for help from an employee who has an inside tract.

George4Tacks

Level 15

Track, not tract. Employees don't frequent this forum enough to expect any rapid response.

Irregardless, the 2020 program is so buggy now that I wouldn't worry about it right now. The office is open 6am to 3pm PST, so my time zone map for your zip code would tell me that it was open when you posted the question.

https://proconnect.intuit.com/community/order-products-from-intuit/help/how-to-contact-proseries-for-help/00/4714

Answers are easy. Questions are hard!

abctax55

Level 15

Isn't 3:00 p.m. Pacific time noon in Hawaii? Can't you call on your lunch break?

HumanKind... Be Both

itonewbie

Level 15

Hmmm, do we get better treatment from Intuit the further we are ahead of or behind TX time? If so, I should definitely stake a claim to that!

---------------------------------------------------------------------------------Still an AllStar

abctax55

Level 15

Based on what *I* know, you'd win - hands down.

HumanKind... Be Both

qbteachmt

Level 15

I knew I'd seen this posted on the forum Last Month. You might take note of the info provided, and put something on the calendar for later in 2021:

https://proconnect.intuit.com/community/proseries-tax-news-updates/discussion/reminder-for-our-proseries-november-auto-renewal-customers/00/105159

*******************************Don't yell at us; we're volunteers

S

sjescher

Level 4

Thanks for the link. I didn't have a problem since I've already received the update, but I accessed the link out of curiosity, and also updated my payment method for next year.

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