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Level 5
March 26, 2022
Question

Rejected as duplicate but we only have one copy in our database?

  • March 26, 2022
  • 2 replies
  • 11 views

I got a reject that says "Submission must not be a duplicate of a previously accepted submission." but we have not submitted another return for this client. When a return has been previously submitted to the IRS, I remember the message reading differently. Could this new message mean that someone filed another return using the same SSN at another office that also uses ProSeries?

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2 replies

Just-Lisa-Now-
Intuit Community Champion
March 27, 2022

That means someone using an Intuit product (even Turbotax) already filed a return in that SSN.

♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪
Level 8
March 27, 2022

This usually happens when the client claims a dependent who has already file a return. Is it possible this is the case with your client?