Proseries support line is not open on Sat, April 3? Does anyone have a number to call other than 800-434-6818? Or release dates for state auto withdrawals post April 15?

Forum|Forum|5 years ago
April 3, 2021
8 replies
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ProSeries Professional

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L

LizPS

Level 4

I also tried to call support this morning and realized it opens at 8:00 Pacific Time.

State extended dates seem to be slow coming. Ohio is finally updated but CA is not.

Liz

P

pltAuthor

Level 3

Pacific Time, thank you!

J

jeffmcpa2010

Level 10

don't bother with the auto withdrawals.

Tell the client they can have it withdrawan April `15 or Mail it May 17.

If they want the later date print the voucher and put the responsibility BACK on the taxpayer.

This allows you to get the files off your desk and returns out of your office.

Just-Lisa-Now-

Intuit Community Champion

or go to the tax agency website and schedule it there, CA makes it super easy to pay at FTB Webpay.

♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪

P

pltAuthor

Level 3

Thank you, All. Workarounds are fine in some circumstances but not all. And they certainly do not relieve Intuit of its responsibility to communicate timely with us the status and projected dates of their updates.

P

pltAuthor

Level 3

This release schedule may be helpful for you. https://myproconnect.intuit.com/releasedates

It took four phone calls to the helpline and one to a supervisor to get. Communication on this is disappointing, not what I would expect.

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