ProSeries is requiring me to receive a code via email or text to use the program. Is there a work around or a way to turn this off?

Forum|Forum|6 years ago
December 7, 2019
4 replies
22 views

When I start or resume ProSeries, on some of my workstations I have to go through a screen in which I have to click on specific images (to make sure I'm not a robot) and then ProSeries sends me a code that I have to enter. This process will become burdensome in tax season if a preparer is logging on a workstation but I am not around to receive the code. The code is sent to my email or cell phone. If I am not around to open my email or check my cellphone, the preparer won't be able to work. Preparers in our office often will work will when I am not in the office. Is there a work around to this process? If not, can ProSeries turn off the process?

ProSeries Professional

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Best answer by AshleyatIntuit

This is not something you can turn off. Each preparer should have their own login set up for Manage Users (which as the admin you can control- invite or delete as needed) so they can get their own codes should they have to go through the process , if you are not set to auto clear cache/cookies, it should only prompt every 90 days or if they are switching machines they are using.

AshleyatIntuit Answer

Level 9

This is not something you can turn off. Each preparer should have their own login set up for Manage Users (which as the admin you can control- invite or delete as needed) so they can get their own codes should they have to go through the process , if you are not set to auto clear cache/cookies, it should only prompt every 90 days or if they are switching machines they are using.

Ernie

Level 7

@Ashley at Intuit (aka Henry Jr) The problem I am having is it keeps coming up on the same machine several times a week. I will go through 6-8 of the picture things before it lets me in.

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