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Level 1
December 7, 2019
Solved

PROSERIES HAS STOPPED WORKING WHEN I GO TO PRINT AFTER WORKING ON A TAX RETURN.

  • December 7, 2019
  • 8 replies
  • 34 views

After I work on a tax return I get the message:  PROSERIES HAS STOPPED WORKING

A PROBLEM CAUSED THE PROGRAM TO STOP WORKING CORRECTLY.  WINDOWS WILL CLOSE THE PROGRAM AND NOTIFY YOU IF A SOLUTIONIS AVAILABLE.

This happens after I have worked on a return and I'm ready to print it.  It prints the first page then I get this letter.  This happens  on 3 to 4 returns a day.  I go back into Proseries and it is fine for a couple of returns. 

I've restarted the computer and updated the program and still get this error.

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Best answer by IRonMaN

If you are using a 32 bit system, you want to uninstall any modules (extra states, 1040NR, etc) that you currently aren't using.  You can add them back after Intuit as a more permanent fix.

https://accountants-community.intuit.com/articles/1608926-uninstalling-a-federal-or-state-product

8 replies

IRonMaN
IRonMaNAnswer
Level 15
December 7, 2019

If you are using a 32 bit system, you want to uninstall any modules (extra states, 1040NR, etc) that you currently aren't using.  You can add them back after Intuit as a more permanent fix.

https://accountants-community.intuit.com/articles/1608926-uninstalling-a-federal-or-state-product

Slava Ukraini!
taxiowa
Level 8
December 7, 2019
How can we uninstall a single form.  I don't need form 8903 this year.  Is there a way I can get it out of the system?