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Level 2
February 19, 2022
Question

ProSeries database is not accessible. Please make sure the file is accessible and restart ProSeries (Proseries 2021)

  • February 19, 2022
  • 2 replies
  • 21 views

We are having a severe issue with the ProSeries 2020 and 2021 editions on a new server. Our old server no longer satisfies the minimum requirements. This is the Admin install of the Network edition of Proseries 2021. The workstation install works fine on the other machines in the network.

 

Problem Details

After a fresh install and exactly after closing the program and reopening it a second time and beyond, we get an error message saying "ProSeries database is not accessible. Please make sure the file is accessible and restart ProSeries". After closing the modal dialog, the program just exists. See attached screenshot.

We have tried numerous times to uninstall and reinstall the software with no luck. We have also run "ProSeries Update" and the "Repair Updates" tools. These run fine, but they don't solve the problem at all. I have searched other threads in this community forum and found only one topic but the proposed solution to run the Fix update tool didn't help us.

 

Server Specs

OS: Windows 11 Pro (Also happened on Windows 10 Pro, The OS self-updated to 11 past the incident  date)

CPU: AMD Ryzen 5, 3.9Ghz, 6 cores

RAM: 16Gb

Disk: 383 GB SSD (80GB used) (We plan to add another disk for client files)

 

Screenshot

 

 

 

 

 

 

 

 

 

Please let us know how to proceed as this is a critical period of the year. Thank you.

This topic has been closed for replies.

2 replies

IntuitZacharyG
Level 6
February 23, 2022

Could you trying running Refresh Updates? Let us know if you're still experiencing the issue after. 

hamkecAuthor
Level 2
February 26, 2022

Thanks Zachary. I tried the"ProSeries Update" and the "Repair Updates" options and they didn't make any difference.

Level 5
November 10, 2022

 

Hello

When you log  into windows are you logging in as a User or a Admin?

Also if you right click on the ProSeries Icon and select "Run as Admin" does ProSeries open?

 

Taxes-by-Rocky
Level 7
November 12, 2022

To both of you above, the last update (to download the 2022 package) corrected the above problem.  That is, the tax file database is now (magically) re-appearing in Homebase.  Don't know why, but the last update seemed to fix the problem.  [See new problem regarding 2021 Update feature from within program.]  Thank you.