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Level 5
May 11, 2020
Solved

Proseries "accepted" but nothing show on IRS site

  • May 11, 2020
  • 2 replies
  • 33 views

I e-filed a client's return 2 months ago. Proseries is saying "accepted" for both Federal and State. When I go to client's "where's my refund" theres nothing! Nothing shows, not even a status. Keeps saying "the information you enter does not match." I double checked everything and everything looks good. Deciding if I should do a POA to talk to IRS or just wait little longer since not sure if the whole closure is delaying a few things. 

Anyone with similar issue? 

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Best answer by Just-Lisa-Now-

If youre the ERO you can call the tax practitioner hotline and get someone to check into it for you....the 8879 gives you to right to contact IRS about any delay in processing.

2 replies

Just-Lisa-Now-
Intuit Community Champion
May 11, 2020

If youre the ERO you can call the tax practitioner hotline and get someone to check into it for you....the 8879 gives you to right to contact IRS about any delay in processing.

♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪
mvp2885Author
Level 5
May 11, 2020

Thanks!