ProSeries 21 won't open past the sign-in window

Forum|Forum|4 years ago
January 21, 2022
2 replies
19 views

I can't open ProSeries. It was working two days ago, and I have already prepared (mostly) tax returns. Today, after I sign it, it spins for a while, then nothing happens. It never opens.

ProSeries Professional

This topic has been closed for replies.

Best answer by taxiowa

Log out and restart computer. This is usually the problem

taxiowaAnswer

Level 8

Log out and restart computer. This is usually the problem

F

fmhenley52Author

Level 2

It's not a very satisfactory solution - meaning, this shouldn't happen - but it did work. Thank you!

Just-Lisa-Now-

Intuit Community Champion

anytime weird stuff happens (with any program) that shouldn't but does, a reboot is the first go-to move to correct it.

♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪

Just-Lisa-Now-

Intuit Community Champion

I had that happen at the office yesterday, just sat spinning and spinning, I used Windows Task Manager to close it down, rebooted and tried again, finally worked.

♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪

G

garman22

Intuit Community Champion

Same for me. It literally stopped and I could NOT "X" out. I also had to quit via "task manager".......

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