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K
kdundon
Level 2
January 30, 2021
Question

Proseries 2020 will not open. Message of ProSeries database version mismatch was found. Please run ProSeries Update to fix issue.

  • January 30, 2021
  • 28 replies
  • 71 views

Tried to run updates but didn't work.

This topic has been closed for replies.

28 replies

G
gabletax
Level 5
January 30, 2021

You tried restarting the computer?

K
kdundonAuthor
Level 2
January 30, 2021

Yes.  Did not work

I
Intuit_hieu
Level 6
January 30, 2021

Did you update to the latest of ProSeries? If you already did, please send us the file "c:\prowin20\homebase\hb.db" to ProSeries_Engineering@intuit.com.

For the work around, after sending us the file (c:\prowin20\homebase\hb.db) please remove it from your system, and restart ProSeries.

    J
    jjshaw412
    Level 2
    March 14, 2021

    Big "Shout Out!" to whoever posted this fix...I have the basic version of ProSeries and had the same error message today.  I found the hb file just where the path showed, renamed it and then was able to start the program without a hitch.  The program then recognized that something had changed in the Homebase folder and had me run a routine to "fix" the problem, which it promptly did.  I'm back in business!

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