Proseries 2020 - system crashes when I send client checklist. It appears this has happened in prior years

Forum|Forum|5 years ago
January 17, 2021
7 replies
29 views

Proseries 2020 - system crashes when I send client checklist. It appears this has happened in prior years. The email is received by the client.

ProSeries Professional

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O

Orlando11

Level 8

Can you go to 32bit/logs in your installation directory and send proseries.txt to proseries_engineering@intuit.com?

Also, when it crashes do you get a dialog where you can add details? If so if you see the crash again can you add "for orlando, from hallet" in the description so I can correlate the submission with this scenario?

H

hallettAuthor

Level 2

yes I will send you an email with txt. logs

Thank you

F

fred2020

Level 3

Proseries 2020 is not starting and 2018 is not working either.

please call me at [ph# removed] or email me at [email address removed]

O

Orlando11

Level 8

Sounds like your updates might be out of sync. I recommend going to your Start Menu and Choosing ProSeries 2020 -> Tools Repair Updates.

If your system still is still unable to startup after that, please email [installation directory]\32bit\proseries.txt and [installation directory]\appData\updateLog.txt to proseries_engineering@intuit.com. If you're not sure how to do that or prefer working with someone, please call into customer support - they have the tools available to them to see what's going on and attempt to remediate.

If you can run ProSeries after that but Email Client Checklist still crashes, please enter "From Fred2020" in the crash dialog, along with what email client is your default. if it's something like Thunderbird 64 bit, go into Tools -> Options -> General and select "64 bit email client". Then try again.

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